Keep in touch with the support desk

If a coop plan does not fit your yard, or you are unsure whether a breed suits a Highveld winter or a damp coastal run, leave your details and we will come back with a straight answer. We keep birds ourselves, so the reply is usually a practical note rather than a brochure.

Expect a short follow-up on housing dimensions, ventilation, brooder options during load-shedding, or which mesh holds up against jackal and mongoose. If your question belongs with a specific listing, mention the breed or plan and we will point you to the right page.

740 du Plessis Lane, Thandiport, NW 4898

0180850775

info@redfoxfowl.com

Request a callback

Tell us what you keep and what you need help with. One field is enough to start.

Reaching the Redfox Fowl support desk

Most queries that land here are about an order already placed, a breed question before you commit, or a housing plan that needs a second pair of eyes. Pick the channel that matches what you need and you will get a person who keeps birds, not a script.

Visit the yard

740 du Plessis Lane
Thandiport, NW 4898

Come through if you want to see mesh gauge, feeder sizes or coop timber in person before ordering. Bring your run dimensions and we can check them against the plan you are considering.

Phone and email

0180850775
info@redfoxfowl.com

Phone is best for stock checks and delivery timing. Email suits breed questions, plan clarifications and anything where you need to attach a photo of your setup.

Desk hours

  • Monday to Friday: 08:00 to 17:00
  • Saturday: 08:00 to 13:00
  • Sunday and public holidays: closed

Messages sent after hours are read the next working morning. If your birds are already sick or a predator got in overnight, call rather than email.

What to have ready before you call

Knowing your flock size, bird age, province and whether the run is covered cuts the back-and-forth down to one call. For housing questions, floor space per bird and prevailing wind direction matter more than the photo. For breed advice, tell us whether you are after eggs, meat or both, and how cold your winters actually get.

Reaching the support desk

Most questions that land here are about an order already placed, a plan that needs resizing, or a breed note that does not match what you are seeing in your own run. Tell us which listing or plan you are working from and what stage your birds are at, and we can usually point you to the right page or fix the detail on our side.

Email the desk

Best for order changes, plan questions and stock notes. Attach a photo if the issue is a fitting or a damaged panel.

Replies within one working day.

info@redfoxfowl.com

Phone during the week

Quicker for sizing a coop, checking mesh gauge or confirming whether a brooder suits load-shedding hours in your area.

Monday to Friday, 08:00 to 16:30.

0180850775

Post and collections

For returns, paperwork or picking up a held order. Let us know before you travel so the item is set aside.

740 du Plessis Lane
Thandiport, NW 4898

Response times stretch over weekends and public holidays. Urgent flock health issues are better handled by your vet.

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